Frequently Asked Questions

Everything you need to know about your Club L London experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your parcel directly through our website using your order number and email address.

What is your return policy?

We offer a 14-day return period from the date you receive your items. All garments must be returned in their original condition, unworn, with all tags and hygiene seals intact.

Do you offer international shipping?

Yes, Club L London ships worldwide. Delivery times and costs vary depending on the destination. You can view all available shipping options and rates at the checkout.

How do I know which size to order?

We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for the best silhouette.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as Klarna, Clearpay, and PayPal.

Can I amend or cancel my order after it has been placed?

To ensure fast delivery, we process orders almost immediately. Once an order is confirmed, we are unable to make changes or cancellations. You may return the items for a refund once they arrive.